We often receive shout outs from high-profile accounts and celebrities, and we needed a solution to manage a rapid response and turn customers into raving fans. "We were drawn to Emplifi's social media monitoring capabilities that enable our contact center to respond to social media posts and manage crises in real-time. We partnered with Emplifi to achieve better results while keeping empathy and customer care at the core of everything we do," said Carley Dunlap, team leader, social media and Q&A customer support at Domino's, in a statement. "To achieve the personal connections and interactions with our audience, we needed a top social media management and CX tool from a brand that understood our commitment to our customers. To accomplish this, Dominos says it plans to replace its traditional email form with Dot, the Domino's customer support bot built on the Emplifi bot platform. Call center agents will no longer need to dig through the other 97 percent, allowing them to prioritize the calls to action that originate from social media. The tool automatically searches for hundreds of keywords on Twitter ( News - Alert) and monitors Domino's Facebook page to identify posts requiring attention, which make up an average of three percent of total volume. Dominos will use Emplifi Social Engage as its social media management tool. The company recently announced that it has partnered with Emplifi, a unified customer experience platform, to better engage with customers on social media and increase call center efficiency. Adjusted earnings came in at $2.82 per share, down 7% year over year and below estimates for $2.89 per share.ĭomino's Pizza stock fell on the news and is down 27% year to date.Giant pizza chain Dominos recently took steps to improve the integration between social media and the call center. After reporting negative same-store sales during the first quarter, the company is looking to boost menu pricing, lean into third-party call centers and offer delivery drivers more flexibility. That sales weakness led Domino to miss analyst profit estimates for the quarter. How Dominos plans to get its US business back on track. same-store sales in Q2 was driven by declining order counts, which continued to be pressured by the challenging staffing environment, which had certain operational impacts such as shortened store hours and customer service challenges in many stores, both company-owned and franchise," Weiner explained. International sales also fell 2.2%, worse than the 13.9% gain a year earlier. stores dropped 9.2% while franchise-owned stores dropped 2.5%. Same-store sales at company-operated U.S. same-store sales fell 2.9%, a sharp reversal from a 3.5% increase during the same quarter last year. From hot pizzas to fresh salads, sandwiches, and pasta, your local Domino's pizza shop has it all. Domino's reported delivery sales crashed 11.7% in the second quarter versus a year ago. Ring, ring Your taste buds called and they're craving Domino's. If you need to contact Dominos Customer Service number about your order, you will have to check with your. The effort, while clever, may be having a minimal impact in terms of addressing lost sales from the labor shortage. Delivery Carryout Domino's 1395 College St Beaumont, TX 77701 See Full Menu 40 Order Online Store Hours: Mon-Fri 10:00 am to 11:59 pm Sat-Sun 10:00 am to 12:59 am Domino's Carside Delivery is contact-free carry out. A pizza comes out of the oven at Domino's Pizza restaurant in Los Angeles, California, U.S.
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